Pegasus Airlines - Damaged baggage

1 of 24 Pegasus Airlines reviews

I had a flight with Pegasus Airlines from Istanbul to Frankfurt.When I received one of my baggage I noticed that one of the wheels was broken and lost.

I made a complaint in Frankfurt airport baggage claim office. And then I made another complaint through airlines website. They got in touch with me and they offered less than the retail price of this baggage, and the reason is it is used. With the price they offer I can not even buy a similar baggage or fix it because it is impossible to find similar wheel to replace.

It has been 2 months that I have been in touch with airline and they keep sending me same refund form which I filled up and sent back twice.

I don`t think they take the case serious and they are not willing to compensate their mistake.I will never fly with pegasus airlines again!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Website
Customer service
Additional Fees
Staff
Billing Practices
Quality of Food
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Value for money
Level of Comfort
Number of Destinations
Discounts and Special Offers
More

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$60
Review category
Transport
review #961289 by

Author wants to be contacted by the company. Learn more

Had an experience with Pegasus Airlines? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
1 of 24 Pegasus Airlines reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Pegasus Airlines. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Pegasus Airlines.
Filing a new complaint about
×